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API & Platform Integrations
Every platform connection — Meta, Google, CRM, DMS, inventory feeds — needs to be rebuilt from scratch. Each integration carries dev cost, testing cycles and go-live risk.
Estimated: ₹25–40 L one-time
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Business & Market Understanding
5 years of TATA-specific audience data, seasonal patterns, model-wise intent signals, dealer-level insights — all of this resets to zero. A new agency starts blind.
4–6 months of suboptimal performance
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Zonal Manager Connects
SI has built working relationships across all zones — zonal managers, DSMs, dealer principals. A new agency needs 3–6 months just to establish these contacts before any coordination happens.
Operational lag: 1 full quarter minimum
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SOPs & Process Setup
Campaign approval workflows, creative sign-off processes, escalation matrices, reporting cadences — all need to be documented and embedded again. This takes 2–3 months minimum.
Lost velocity for 60–90 days
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Training & Onboarding
Dealer staff, regional teams, zonal coordinators — everyone trained on SI's systems and workflows needs retraining. Across 2,500+ locations, this is a significant coordinated effort.
2,500+ locations to re-onboard
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CPL Degradation During Ramp
Any new agency starts CPL at ₹220–260 vs current ₹135. At 2,400 locations running paid campaigns, that gap costs TATA significantly more in media spend for the same lead volume.
₹85–125 extra CPL for 6–12 months
A 30% reduction on the proposed rate of ₹3,750 would represent a saving of approximately ₹1,125/location/month. When weighed against the estimated direct and indirect costs of transitioning the platform — which run to ₹5–8 L per location — the commercial case for continuity is clear. The platform fee funds the operational infrastructure that makes current performance levels possible.